Luni beta
Welcome to the Luni beta.
Thanks for trying Luni early. Here’s what to expect, and how to reach us.
What Luni does for you
- Answers your customers when you can’t: questions, prices and booking.
- Soon: your Facebook and Instagram messages too, answered right in the app.
- Quotes only the price ranges you approve, and only when asked.
- Books visits on your calendar, within your hours and rules.
- Hands you emergencies, complaints and anyone who asks for you.
- Tells every customer up front it’s your AI assistant, by your business’s name.
What to expect
- Setup together, about 30 minutes: hours, service area, prices, common answers and your calendar.
- Your website chat goes live right away.
- Alerts come by email at first: new leads, emergencies and bookings to confirm. You answer on Today.
- Texting starts after carrier approval, usually 1 to 3 weeks. We’ll need your legal business name, EIN, address and website.
- You choose what Luni does on its own. We suggest approving its price replies for about a week first.
What we ask of you
- Use it with real customers.
- Check Today once or twice a day, or act on the alert emails.
- Keep your prices and answers current in Knowledge.
- Tell us what’s wrong, confusing or missing, even small things.
You’re in control
- Pause in Settings stops it right away. Once texting is on, text PAUSE, and LIVE to restart.
- In Settings, each kind of job is Auto, Ask me (a draft for your OK) or Off.
- Every message has a “Why did Luni do this?” receipt.
Everything Luni does, at a glance
Automatic: Runs on its own once it’s on.Your OK: It’s drafted for you and goes out when you approve.You choose: You set it per kind of job: Watch, Draft, Automatic or Owner only.Always on: Required by law or for safety.To you: It comes to you; it’s never handled alone.Live: Works today.Needs text line: Works once the carriers approve your texting line, usually 1 to 3 weeks.Coming soon: Not ready yet.
Talking to customers
Website chatAnswers visitors on your website, day or night
Website formSends form requests to you
Text messagesAnswers customers who text your business
Missed-call text-backCallers you miss can press 1 to get a text
AI phone answeringAnswers calls you can’t pick up, out loud
Facebook and Instagram messagesAnswers DMs right inside Messenger and Instagram
Answers from your knowledgeAnswers only from facts you confirmed
Asks you what it doesn’t knowA question it can’t answer comes to you once; your answer is used from then on
Learns from your websiteReads your site and suggests facts
Your pricesQuotes only the price ranges you approved
PhotosDescribes what a customer’s photo shows, with a short notice
SpanishReplies in Spanish to customers who write in Spanish
Your intro and sign-offYour own greeting, and your name on messages you send
EmergenciesFlags urgent messages and alerts you and your extra numbers
Emergency service feeOffers your same-day fee and asks you to book it
Complaints, refunds, “talk to a person”Hands the customer to you
Warranty questionsQuotes your warranty policy word for word, then hands it to you
AI disclosure and opt-outsSays it’s your AI assistant; honors STOP and HELP
Booking
Books jobs on your calendarOffers real open times and books the job
Two-way calendar syncYour own events block times; changes in Luni update your calendar
Booking rulesHours, visit length, buffer, jobs per day, notice, time off, which jobs book on their own
Drive time and distanceLeaves real drive time between jobs; can keep back-to-back jobs close together
Service areaYour radius and the towns you don’t serve; exceptions come to you
TechniciansPuts the right person on the job and remembers who customers liked
Reschedule and cancel by textCustomers change their own visit by text
Day-before remindersReminds customers who said yes to reminders
Booking by AI assistantsLets AI assistants book you on a customer’s behalf
Follow-up and getting paid
Follow-ups on quiet leadsA polite check-in after a price or “maybe later”, only to customers who said yes
RescueSpots jobs slipping away and acts or tells you
Review requestsAsks for a Google review after each job, with the customer’s permission
Job updatesTurns your quick note into a clear text to the customer
Weather WatchWarns you of storms over a scheduled job; customers hear only after you confirm
Invoices by emailEmails the invoice with your pay link; by text only to customers who agreed (asked when a job is booked)
Payment remindersPolite reminders on days 3, 7 and 14 by email (by text with permission), then hands it to you
Mark paid, pause, write offOne tap in the dashboard
Monthly resultsLeads, bookings, money collected and days to pay
Customers and your control
Customer records and memoryRemembers people, homes and past visits; never makes up history
Import your customersFrom Jobber, Housecall Pro, QuickBooks or a spreadsheet
Customer tagsGroup customers your way
DashboardToday, Customers, Schedule, Knowledge, Get paid and Settings, on your phone too
AutonomousOne list of every kind of job: Auto, Ask me (a draft for your OK) or Off for each
ReceiptsTurn on a receipt for any kind of job, and for payments coming in
“Why did Luni do this?”A receipt for every automatic action
Approve by textReply YES or NO to drafts
Text commandsPAUSE, LIVE, invoice, paid, job updates, contact admin, CANCEL LUNI
AlertsTexts for what needs you (by email until your text line is live)
PauseStops all customer messages until you turn it back on
TeamUnlimited staff at no extra cost, each with their own permissions
HelpA help chat in your dashboard, with a person behind it
Integrations
Apple iCloud CalendarTwo-way booking sync
Your own pay linkJobber, Housecall Pro, Square, QuickBooks, Venmo Business and others, in your invoices
“I collect it myself”Your how-to-pay line instead of a link
Jobber and Housecall ProImport your customers today; live sync later
Any CRMSends Luni’s updates to your system by webhook
Your websiteThe chat bubble and form, one copy-paste
Your business text lineTexts and missed calls
Google CalendarTwo-way booking sync
Outlook / Microsoft 365Two-way booking sync
StripeCard payments straight to your own Stripe account
QuickBooks and SquareReads your invoices and payments for follow-up
Facebook Messenger and InstagramAnswers your Page’s messages and Instagram DMs
AI assistantsLets them book you on a customer’s behalf
How to reach us
The Help button at the top of your dashboard opens a chat that answers questions about Luni; “Send to Tyler” comes straight to Tyler. Or email support@lunisolutions.com.
Your dashboard is at lunisolutions.com/app. On your phone, use “Add to Home Screen” to open it like an app.
A handy tip
When you book a job yourself, put the customer’s phone number in the calendar event and the address in its location. Luni then treats it as their visit and keeps that time busy.
The fine print, plainly
- The beta is free, no card needed. Before paid plans start, you’ll see the price and choose.
- Your customers’ information is yours. It’s never sold or used to train AI.
- Luni only texts people who contacted you or agreed to texts, and STOP always works.
- You can leave any time, with no call and no fee: in Settings > Account, by texting CANCEL LUNI to your Luni text number from the owner’s mobile on file, or by emailing support@lunisolutions.com. Luni stops right away, and your records are deleted within 90 days.